سياسة الإستبدال والإسترجاع

By ordering from "Khatawat Plus" website, you acknowledge that you have reviewed, agreed, and accepted the store's policies, which means commitment to these policies in all their aspects: To cancel your order, please contact the customer service team via WhatsApp numbers: 966539984351+ & 966562494008+ How long does it take to refund the amount: Upon receipt of the product and after verifying its safety, for customers who paid through one of the payment methods (Mada - Visa - Apple Pay), the funds will be refunded to the wallet (Salla Wallet). For customers who paid through "Tabeer," the amount will be refunded and transferred within a maximum of 3 to 7 business days. For customers who paid through "Tamara," the amount will be refunded and transferred within a maximum of 3 to 7 business days. Return and exchange policies: "Exchange" requests are accepted within a maximum of 7 business days from the date of the order, and any request after this period will not be considered or accepted. "Return" requests are accepted within a maximum of 7 business days from the date of the order, and any request after this period will not be considered or accepted. Shipping fees in case of desire to exchange (20 Riyals) or return (25 Riyals). All products must be unused and in the same condition as received, with all accessories and packaging intact. No exchange or return will be accepted if the product has been tampered with, whether by damage to the box or the product itself. Exchanges and returns will not be accepted for items that are damaged by the consumer, dirty, used, or if the product's box has been damaged. The store has the right to resend the shipment to the customer in case of tampering with the product or if it does not meet the conditions for exchange and return.